Privacy Policy

What information we collect about you

When you make a booking with us we collect the names of all the guests who will be staying, the Home address, email address and telephone number of the person making the booking. We also collect a debit or credit card number to take the deposit equal to the first night of your stay.

 

How we use the information we hold on you

We use your home address as part of the card payment processing to validate the card.

 

We will use your email address to send you confirmation of the booking.

 

After your stay you will receive an automatic email from our booking system asking you to fill in a feedback form.

 

We will not use your telephone number to contact you unless it for an emergency and/or we have been unable to contact you by email.

 

How is your data stored

All of the personal and debit/credit card data you supply us, as part of the booking process, is stored securely on a third party system, Freetobook. Neither we nor Freetobook will share your information with any third party unless there is a legal reason for doing so.

 

Marketing

We usually send one email a year, at Christmas. The distribution list is managed by a secure third party, Mailchimp. You may change your preferences or unsubscribe via Mailchimp at any time. Neither we nor Mailchimp will pass your details onto any third party

 

Guest Registration

We are required by law to collect the following information on all our guests. We do this by asking you to complete a registration form on arrival.

 

For commonwealth guests;

 

Name and nationality

For non commonwealth guests;

 

Name, nationality, passport number, address of next destination

We will keep these forms safely in a locked filing cabinet. We are required to keep these registration forms for a year and show them to a police officer if they request to see them. We will destroy these forms 12 months after your stay.

 

Access to your information

You have the right to request a copy of the information we hold about you. If you would like a copy of this information please email us at lucy@huntlandsfarm.co.uk

 

Our use of cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

 

On this website we use the following cookies to enable Google Analytics to function:

 

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These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

 

Click here to read more about privacy at Google

 

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

 

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

 

When you fill in a contact enquiry form

Where enquiries are submitted to us via the website we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.

 

When you sign up for our email newsletter via the online form, we will only use the information supplied to add you to our mailing list as requested. You can opt out of our email newsletter at any point by clicking the ‘Unsubscribe’ footer on any of our email newsletters, or by contacting us using the details on our website.

 

We will not share your details with any third party without your prior consent.

 

How to contact us

Requests for information about our privacy policy can be emailed to us at enquiries@huntlandsfarm.co.uk or by writing to:

 

Huntlands Farm

Whitbourne

Worcester

WR6 5RD